Dynamics NAV Solutions

Customer Service
Fact Sheet
Online Demo

Your customers expect great service, and you can't afford to disappoint them. You need to respond to customer requests with improved reliability and quick response times. The Microsoft Dynamics NAV Customer Service module will help to improve the level of service you provide to your customers.

The Customer Service module allows you to:

• Access customer service histories easily
• Anticipate customer needs
• Win customer loyalty by exceeding expectations
• Place tighter controls on costs
• Organize your resources for maximum efficiency

The Customer Service module is designed to help you streamline all facets of service management from service contracts to inventory management. Customer profiles help you keep track of the changing needs of each customer.

Contract, warranty and service information is immediately available, saving customers the frustration of repeating information to service representatives over and over again. You can even offer your customers the opportunity to specify preferred technicians and service times. Respond to customer needs quickly and exceed expectations with highly personalized service.

The Customer Service module also helps you control costs. Pinpoint the out-of-date, defective and expensive parts and service items in your inventory at a glance. More importantly, identify your most cost-effective parts and service items, as well as the hidden costs that may be affecting your operations.

To really be cost-effective, you have to plan ahead. The Customer Service module gives you the tools you need to plan and prepare for future resource allocation. It helps you make good purchasing decisions because you know which orders need to be filled and when. You can identify service requirements in advance because you have accurate and up-to-date information on future demand. Avoid the surprise factor and focus instead on preparing your employees, inventory and organization for upcoming service orders.

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